Legal

Terms of Service

Last updated: 6 March 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the SigDaddy email signature management platform ("Service") operated by TouchBasePro (Pty) Ltd ("Company", "we", "us", "our"), a company registered in South Africa.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Description of Service

SigDaddy is an email signature management platform designed exclusively for Microsoft 365 organisations. The Service:

  • Intercepts outbound emails from your Microsoft 365 tenant via Exchange Online mail flow connectors
  • Injects branded email signatures based on your configured templates
  • Delivers processed emails via the Microsoft Graph API
  • Optionally tracks email opens and link clicks
  • Provides a management portal for signature design, user management, and analytics

3. Eligibility

The Service is available to organisations with an active Microsoft 365 subscription that includes Exchange Online. You must be authorised to manage Exchange Online connectors for your tenant to configure the Service.

4. Account Registration

Access to the Service requires authentication via Microsoft Entra ID (formerly Azure Active Directory). By signing in, you consent to us receiving the profile information described in our Privacy Policy.

You are responsible for maintaining the security of your Microsoft 365 account and for all activities that occur under your account.

5. Subscription and Billing

5.1 Pricing

The Service is billed per active mailbox, per month. An "active mailbox" is any user account that sends at least one email processed by SigDaddy during the billing period. Current pricing is published on our website and may be updated with 30 days' notice.

5.2 Included Usage

Each active mailbox includes a daily email processing allowance (currently 50 emails per day). Emails exceeding this allowance are billed at the published overage rate (currently $0.01 per email).

5.3 Payment

Subscriptions are available through the Azure Marketplace or Microsoft AppSource. Billing is managed through your existing Microsoft billing relationship. For direct subscribers, invoices are payable within 30 days.

5.4 Cancellation

You may cancel your subscription at any time through the Azure Marketplace or by contacting us. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

6. Acceptable Use

You agree not to:

  • Use the Service to send spam, phishing, or malicious emails
  • Attempt to circumvent usage limits or billing mechanisms
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to violate any applicable law or regulation
  • Interfere with or disrupt the Service or its infrastructure
  • Share, resell, or sublicense access to the Service without our written consent

7. Intellectual Property

7.1 Our Property

The Service, including its software, design, logos, and documentation, is owned by TouchBasePro (Pty) Ltd and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or brand assets.

7.2 Your Content

You retain ownership of your email signature templates, brand assets, and any content you upload to the Service. By uploading content, you grant us a limited licence to use it solely to provide the Service to you.

8. Data Processing

Our processing of personal data is governed by our Privacy Policy. By using the Service, you acknowledge that:

  • Email content is processed in transit and is not stored
  • Email metadata (subject line, sender, timestamps) is stored for operational purposes
  • Profile data is obtained from Microsoft Graph API and cached temporarily
  • You are responsible for ensuring your use complies with applicable data protection laws

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability, and will provide reasonable notice when possible.

If the Service is unavailable, emails sent from your Microsoft 365 tenant will be delivered without signatures — they will not be queued, delayed, or lost.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind, express or implied
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim arising from the Service shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for any failure or delay in email delivery caused by Microsoft 365, network issues, or third-party services

11. Indemnification

You agree to indemnify and hold harmless TouchBasePro (Pty) Ltd from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

12. Termination

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service. Upon termination:

  • Your mail flow connector configuration will need to be removed from Exchange Online
  • Your templates and data will be deleted within 30 days
  • Outstanding fees remain payable

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of competent jurisdiction in South Africa.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via the SigDaddy portal or email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TouchBasePro (Pty) Ltd regarding the Service.

17. Contact

TouchBasePro (Pty) Ltd
Email: legal@sigdaddy.com
Website: www.sigdaddy.com